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Lifeline RI FAQs

Lifeline from Jewish Family ServiceWhat geographic region does Lifeline from JFSRI cover?
JFSRI provides Lifeline medical alert services to all of Rhode Island and southeastern Massachusetts communities.

How long will it take to get Lifeline started?
In most cases, Lifeline can be installed within 1-2 business days. The installer will walk you through the process of making a call for help: Simply activate the button to reach the response center for help.

How hard is it to install the Lifeline equipment?
Lifeline service comes with installation of your choice of communication device. A Lifeline technician will install either the CarePartner Communicator or the Cordless Phone Communicator to give you direct, two-way contact with Lifeline. Installation is free, and usually takes a half an hour or less. (Subscribers with Magic Jack, Uniden, V-Tech or Voice Extensions may take longer.)

How will I know if my equipment needs servicing?
Lifeline equipment is self-checking and notifies the response center if it detects a power failure, low battery, or a button that needs to be replaced. We will come to your home to make any necessary repairs or battery changes for no additional fee.

Will Lifeline work from anywhere in the house?
In general, you can use the Help Button to call for help from anywhere in or around your home, although the range varies depending on your home’s construction and distance from the communication device. Buttons are waterproof and therefore designed to work in the shower or bath.

How much does Lifeline cost?
Lifeline service, including the Help Button, the communication device, and ongoing access to our 24-hour Response Center, costs just a little more than $1 a day. The Auto Alert options costs slightly more. There are no equipment charges or hidden fees, and you pay monthly, with no long-term contract. To receive an exact quote for the service of your choice, contact us at 401-331-1244, ext. 319.

Can I get Lifeline for a local parent or loved one if I live out of town?
Many of our clients have service arranged by relatives who live out of town. As long as the installation occurs within Rhode Island or SE Massachusetts communities, it doesn’t matter where the contract holder lives.

Do you provide Lifeline services to seniors or others living in assisted living facilities?
Yes. JFSRI provides Lifeline services to individuals living at home, in senior centers, or in assisted living facilities. Lifeline provides an extra measure of security for those who receive some assistance but who do not have someone caring for them at all times.

What is the difference between Lifeline and Lifeline with AutoAlert?
Both services will connect you to assistance if the Help Button is pressed. Lifeline with AutoAlert provides an extra level of protection by placing a call automatically if it detects a fall, even if you’re immobilized or otherwise unable to press the button. Lifeline is the ONLY medical alert supplier provider that integrates this capability into a pendant-style Help Button.

If you have any other questions, please feel free to call us at 401-331-1244, ext. 319 or 1-800-242-1306, ext. 4509. You can also email us at Lifeline@jfsri.org.