Home Care FAQs

Home health care at Jewish Family ServiceHow much does home care service cost?
The cost is based on an hourly fee that is competitive with or lower than other similar agencies in the area. We will gladly discuss our rates with you over the phone.

Can I use my long-term care insurance to pay for home care?
We will gladly work with your insurer and provide them with any required documentation. Most long-term care insurance companies will reimburse the client for out-of-pocket expenses rather than pay the home care agency directly.

Will Medicare pay for this service?
No. Medicare pays only for home care ordered by a physician for services that must be provided by a nurse or therapist, and only for a short-term need.

If I can’t afford the fee, are there resources to help defray the cost?
Some resources are available through the state of Rhode Island and local nonprofit agencies to help low-income seniors pay for home care. Please call our office so we can inform you of your options and help you with the application process for those programs.

How do I know that I can trust the people you send?
We take exceptional care in hiring our Certified Nursing Assistants (CNAs). We require personal and professional references in addition to criminal background screening through the Rhode Island Attorney General’s Office. All of our CNAs have a current CNA license, a driver’s license, and proof of car insurance. In addition, as part of CNA supervision, the nurse manager makes unannounced visits to work sites to ensure that CNAs are using best practices. Finally, our agency is bonded and insured and carries professional liability insurance for all licensed staff.

Can I choose the aide you send?
Our CNAs are all very dependable and well-trained. We will do our best to match a worker with each client’s needs. If concerns arise with a particular staff person, the nurse manager will address the issue and make a staffing change when appropriate.

Can an aide administer pills or other medications?
Although Department of Health regulations do not allow aides to administer any medications, the CNA will gladly remind clients to take their pills and provide supervision to ensure that it happens. For many of our clients, a family member fills a pill box and the aide places the pill box in front of the client to ensure compliance. A designated family member will be notified if there are any issues with clients taking their medications.

What tasks are the aides able to perform?
Aides can take care of personal needs such as bathing, dressing, toileting, and mobility assistance. In addition, aides can perform basic household tasks to maintain a clean and orderly environment, including light housework, changing linens, and doing laundry. Additional tasks include grocery shopping and meal preparation. Aides are not allowed to provide heavy cleaning or lifting.

If I need only a little help, can I request just a few hours of service each week?
Home Care Solutions requires only a minimum of one 2–3 hour shift per week. During the initial assessment, the nurse manager will make a recommendation as to how many hours or shifts will best suit a client’s needs, but each client can determine the number of hours and shifts he or she wants to receive.

Do you provide transportation for clients?
Transportation for essential errands and doctor’s appointments is provided for a limited number of miles each week. Please call our office for further details about transportation.

For more information, please email us at homecare@jfsri.org or call 401-331-6962.